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CONTACT INFO

  • 00 33 660 287 384
  • contact@transport-barthelot.com
  • Paris, France
WORK TIME :   24h/24
Monday to Sunday
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Paris, France
CONTACT : +33 6 60 28 73 84
contact@transport-barthelot.com
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FAQ

Before booking

DO YOU HAVE ANY ONLINE REVIEWS ?

Yes, you can read our excellent reviews online :

TripAdvisor & FaceBook

DO YOU OFFER TOURS ?

We currently offer a number of tours in France.

Feel free to contact our Customer Support in order to get a personalized suggestions.

HOW MANY PIECES OF LUGGAGE CAN I BRING WITH ME ?

Please do consider your hand luggages when you book your transfer.

Our sedan drivers cannot take more than 4 pieces of luggage in total, regardless of their size.

Our minivan drivers cannot take more than 8 pieces of luggage in total, regardless of their size.

If you have some pieces of hand luggage, on top of your luggage, we ask you to add yet another piece of luggage on your booking.

If you arrive with more pieces of luggage than you submitted in your booking and they don’t fit into the car’s trunk, our driver will assist you to get another extra vehicle.

We will not cover the charge of the additional vehicle.

DO YOUR DRIVERS SPEAK ENGLISH ?

Yes, all of our drivers speak English fluently !

SHOULD I ALSO INDICATE THE NUMBER OF CHILDREN RIDING WITH ME ?

Upon making a booking you will be asked to indicate the number of children riding with you.

Children, aside from infants, count as individual passengers.

Feel free to indicate, on the comments’ section, whether you would need a baby seat or a booster seat.

Please also mention their age.

CAN YOU PROVIDE BABY OR BOOSTER SEATS ?

We offer baby seats and booster seats with no additional cost.

Please indicate your child’s age and whether you would like a baby seat or a booster.

WHAT PAYMENT METHODS DO YOU ACCEPT ?

We accept :
Cash / PayPal
Visa Card / Master Card
Maestro Card / V Pay Card
American Express
Apple Pay / Android Pay
Contactless (NFC)

We do not accept :
Wire Transfers

WHAT IF MY FLIGHT IS DELAYED ?

When you book your transfer you will be asked to indicate your flight number (usually in the form of AB123)

In that way your driver will be aware of any flight delays or cancellations and will be at the airport, on time, waiting for you with a sign having your name on.

If you land and see that you might take more than an hour to exit the airport, we suggest you to either contact our Customer Support or your driver.

DO YOU HAVE WHEELCHAIR ACCESSIBLE VEHICLES ?

Yes we have many vehicles with ramps.

If you require a vehicle to store your wheelchair or scooter, you will then need to specify it in our booking form.

after booking

I HAVEN'T RECEIVED A CONFIRMATION EMAIL, IS MY BOOKING CONFIRMED ?

If you have not received any emails from us, following the booking of your transfer, please have a look in your Spam folder.

Otherwise, please drop us a message at contact@transport-barthelot.com and a member of our Customer Support will get back to you as soon as possible.

I BOOKED MY PICKUP FOR THE WRONG DATE, WHAT SHOULD I DO ?

Please be informed that 2 emails are send in total for each of your transfers, one confirming your booking and another one reminding you of your transfer.

If you inform us about a double booking at least 24-hours before your transfer, we will be able to modify it or cancel it for free.

If you inform us that your transfer has been reserved for the wrong date and your driver is on the spot, waiting for you, then your booking will be non-refundable, we won’t be able to modify it or refund you.

If you ask us to edit the date of your transfer at least 24-hours before it takes place then we will able to confirm the modification.

DO I NEED TO PRINT MY ITINERARY ?

There is no need to print your itinerary.

Before each of your transfers, we will send you a message indicating your driver’s name and contact number.

Picking you up from a hub (airport, train station), the driver will be holding a sign so you can spot him easily.

WHAT IS YOUR CANCELLATION POLICY ?

The Traveller has the right to cancel their Transfer booking at any time by contacting us.

If a Traveller Cancellation Request is received up to 48 hours prior to the scheduled pickup time, we charge a Cancelation Fee which equals to 10% of the transfer price. The remaining amount of the transfer price is refunded to the Traveller.

If a Traveller Cancellation Request is received less than 48 hours prior to the scheduled pickup time, there is no refund of the transfer price paid to the Traveller.

To cancel your order please contact our support team at +33 6 60 28 73 84 or contact@transport-barthelot.com.

WILL MY DRIVER WAIT FOR ME (BAGGAGE / CUSTOMS) ?

We know it takes time to exit the airport so we’ve included 60 minutes of complimentary waiting time. Our drivers also track flights so they are notified about delays.

Your complimentary waiting time starts the moment your flight lands. Your driver will wait for you at the arrivals gate.

If you believe that it will take you more than an hour to exit the airport, feel free to adjust your pickup time, when making a booking.

Once you’ve landed, please make sure that your phone is switched on so that your driver can contact you, if necessary.

While you’re at baggage claim/customs and notice that it will take you more than an hour to exit the airport, please call your driver or our Customer Support (+33 6 60 28 73 84) immediately.

HOW LONG WILL MY DRIVER WAIT FOR ME ?

Our drivers will try their best to accommodate you.

Airport pickup: We offer 60 minutes of complimentary waiting time. If it takes you more than 60 minutes to exit the airport, please contact our support immediately at +33 6 60 28 73 84. We will do our best to find an alternative solution for your pickup. Please be informed that the additional waiting time may result in additional charge based on the local regulation of each destination. The estimate cost is 50€ for each additional hour.

In-city Pickup: We offer 10 minutes of complimentary waiting time. If it takes you more than 10 minutes, please contact our support or your driver immediately +33 6 60 28 73 84. We will do our best to find an alternative solution for your pickup. Please be informed that the additional waiting time may result in additional charge based on the local regulation of each destination. The estimate cost is 50€ for each additional hour.

We highly recommend you to switch on your mobile phone upon your arrival. If we are not able to get in touch with you an hour after your actual flight arrival time, we have the right to release your driver and it’s considered as a non-refundable case. Your driver is always tracking your flight number in order to be on time at the predefined meeting point.

HOW DO I FIND MY DRIVER ?

Before your scheduled transfer, you will receive a confirmation with your driver’s name, their contact number and when you are to meet them. This will make it easier for you to recognize them when at the meeting point.

When your driver arrives at the pickup location, you will receive a text message confirming their location.

Airport arrivals: Your driver will wait for you at the predefined meeting point mentioned in the driver details, holding a sign with your name on.

Port arrivals (ferries): On the train platform, your driver will be there holding a sign with your name on.

Port arrivals (cruises): After you exit the cruise terminal, you will see your driver waiting for you, holding a sign with your name on.

Hotel : Your driver will be outside your hotel. We suggest you wait outside the building in order to allow for a quick and easy boarding in the vehicle.

If you’re not able to locate your driver, please call them immediately. You can also call our support at +33 6 60 28 73 84 or send an email to contact@transport-barthelot.com

Can you provide A RECEIPT / invoice ?

We can provide you a receipt / invoice after the completion of your transfer.

Please contact our Customer Support at +33 6 60 28 73 84 or send an email to contact@transport-barthelot.com.

What is your policy on tips ?

Tips are not included in your transfer cost.

If your driver has done an outstanding job, you are more than welcome to tip your driver in cash.